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Similar to email rules that manage your inbox, your Answering Rules automatically processes incoming calls according to a specific set of “conditions” and “actions.” For instance, one rule called “Key Customers” could be set up as follows: On Monday–Saturday, 7:30 a.m.–6:45 p.m., route calls from Bob Smith to my cell phone and play a special voicemail greeting. If Bob Smith calls your RingCentral number on Friday at 6:30 p.m., the system sends him to your cell. If you don’t answer, he’ll get a personalized voicemail greeting addressed to him.
You can direct callers based on date, time, date range, and Caller ID as well as the phone number that they dialed to reach you. Similarly, your business greetings can change based on the time of day, day of week, caller and date range. |
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