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When you hear the term “virtual PBX,” you’re most likely wondering what the “PBX” stands for. It’s simple: the term is an acronym for Private Branch eXchange.
A business needs a telephone exchange system, or a method of routing and organizing phone calls within the office. In most instances, an outside phone company is relied upon. But a private branch exchange focuses on your specific business instead of servicing multiple companies. In that respect, a PBX system is viewed as one that works better, because it’s designed specifically around your company.
This makes a virtual private branch exchange the best option, because along with the online phone system—the technologically superior network—you also get the service and tailoring of a private system.
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