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Call routing is one of the most basic business phone system functions. It is also one of the most crucial. As a small business owner, the ability to easily forward calls to the most appropriate representative is important for looking professional and well-organized.
With traditional PBX phone systems, the ostensibly simple task of call routing can present many problems. For example, let’s say you promote a member of your staff and they switch their desk. For them to keep their same phone extension, you will likely need to manually change the phone jack, or rewire your PBX hardware and reboot. Things get more complicated if you're out of the office and want all your calls forwarded to your mobile line.
But now, with a RingCentral virtual PBX phone system, those troubles are a thing of the past. There is no hardware for you to deal with because the system is hosted. Simply administer call forwarding rules and changes online.
Just imagine if you could manage everything else in your office right from your computer, like the coffee maker or thermostat. That's efficiency.
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