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When you're setting up your small business' telecommunications infrastructure, you want to make sure it's efficient and accountable. Voicemail is one tool that helps you keep up with customers by having a record of correspondences, but sometimes that is not enough. A call log, which is a complete record of all your incoming and outgoing calls, provides the most comprehensive summary of your company’s telephonic communication.
You might be thinking, "Why do I need that?" The truth is that even with a handful of employees, you might still find it difficult to keep track of calls. A call log helps you easily see a categorized list of all calls and faxes, which will help you keep track of your transactions, expense reports, billing, and business metrics. With RingCentral Call Logs you can search calls or faxes by date range, type of call, incoming or outgoing, and phone number.
For ultimate convenience, you can email your call logs, view extensive archives, and download them into Microsoft Excel® for analysis. This means you never have to miss a sales opportunity just because someone didn't leave their phone number. It’s all in the log!
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